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Service Level Agreement
This Service Level Agreement (SLA) covers the availability and uptime
of our Windows, Linux, dedicated server, VPS hosting service.
Coverage
This SLA applies to any Cr-hosting.com Customer in good
financial standing with Cr-hosting.com at the time of a service
outage.
24/7 support
24 hour support will be used only bby CR_hosting clients. This
support will be giving in English.
Specifications
CR-hosting endeavors to have the content of all your web
sites (which are being served by Cr-hosting ) available for HTTP
access by any party in the world 99.9% of the time. Service outage
(unavailability) is defined as 100% packet loss from Cr-hosting
to its backbone providers.
Compensation
In the event that that the average availability of all
your websites (served by Cr-hosting ) falls below 99.9%, Cr-hosting
will credit the following month's Service Fee as follows. Such credit
shall be retroactive and shall be as calculated below and as measured
24 hours a day in a calendar month, with the maximum credit not
to exceed hundred (100) percent of the monthly Service Fee charge
for the affected month.
| Website Availability |
Credit Percentage |
| 99.9% to 100% |
0% |
| 99.5% to 99.9% |
5% |
| 98% to 99.4% |
10% |
| 95% to 97.9% |
25% |
| 90% to 94.9% |
50% |
| 89.9% or below |
100% |
Server uptime is calculated on monthly basis. You can claim credit
under SLA once in a month. In order for you to receive a credit,
you must request such credit by 7th of the month following in which
you experienced the incident of web site unavailability. You must
request credit by sending an electronic mail message to info@cr-hosting
.com. The body of this message must contain the address of the affected
web site, the dates and times of its unavailability, and your personal
information as on Cr-hosting records. Credits will be granted within
seven (7) days of your credit request if Cr-hosting confirms the
unavailability. No credit will be given if Cr-hosting cannot confirm
the unavailability of the website in question.
Credit to your account shall be your sole and exclusive remedy in
the event of an outage. All credits given by Cr-hosting are non
refundable and may only be used to pay current or future service
fees.
Restrictions
Credits shall not be provided to you in the event that
you have any outage resulting from
1. Scheduled maintenance as posted from time to time at Cr-hosting
's website
2. Your behavior, the non-performance or failure of your software
or applications
3. Circumstances beyond Cr-hosting 's reasonable control, including,
without limitation, acts of any governmental body, war, insurrection,
sabotage, embargo, fire, flood, strike or other labor disturbance,
interruption of or delay in transportation, unavailability of interruption
or delay in telecommunications or third party services, including
DNS propagation, domain name registration / transfer, failure of
third party software or hardware or inability to obtain raw materials,
supplies, or power used in or equipment needed for provision of
your web site.
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